Synergy Value Solutions, LLC
P.O. Box 1706
Humble, TX 77347-1706
Phone: (832)-445-0030
Fax: (775) 522-0547
Email: SVSLLC@aol.com
Synergy
Value Solutions, LLC (SVS)
Cancellation,
Refund, and Customer Service Policy
SVS Training Workshop
SVS
Training Workshops may be cancelled if the minimum number of attendees has not
registered for the course prior to 15 days before the scheduled workshop
(Example: Workshop is scheduled to begin on January 17. If cancelled,
registrants would be notified via Email or phone by January 2, SVSLLC@aol.com; (832) 445-0030). Refunds for course
cancellations will be made electronically if registered by MasterCard or Visa.
Registrations made other than by credit card will be refunded by check. Cancellations by
registrants must also be received no later than 16 days in advance of the first day of the
training workshop to receive a refund, minus a $75.00 administration and
processing fee. (Example: Workshop is scheduled to begin on January 17.
Registrants who wish to cancel must notify SVS via Email or phone no later than
January 1). NO REFUNDS will be made for cancellations 15 days or less before the
training course.
SVS Software
SVS software will typically
be downloaded off the Internet after payment is processed. Software
support/help is provided within the software programs. Any questions or
comments regarding SVS software may be directed to Synergy Value Solutions
LLC.
Software resets will require a letter on company letterhead (attached to e-mail or fax is acceptable)
requesting the reset with a detailed statement for the request. Version 1.0 will be supported until
July 1, 2004. July 2, 2004 and beyond will require an upgrade to Version 2.0. If continued support
beyond one reset is required, users will be required to purchase an annual software maintenance
support package available by contacting Synergy Value Solutions.
Software Disclaimer:
This software, and all accompanying files, data and materials are distributed
“as is”, and without warranties of any kind, whatsoever, expressed or implied,
including without limitation, warranties of merchantability or fitness for a
particular purpose whether arising by statute, usage of trade, course of
dealing or otherwise. Licensee bears the entire risk relating to the quality
and performance of the software. In no event will SVS, LLC be liable for
direct, indirect, incidental or consequential damages resulting from any
possibility of such damage. If the software proves to have defects, Licensee,
and not SVS, LLC, assumes the cost of any necessary service or repair. In the
event any liability is imposed on SVS, LLC, its liability to Licensee or any
third party shall not exceed the purchase price paid for the software. In
addition, in no event shall SVS, LLC or its principals, shareholders, officers,
employees, affiliates, contractors, subsidiaries, or parent organizations be
liable for any incidental, consequential or punitive damages whatsoever
relating to the use of the software or Licensee’s relationship with SVS, LLC.
Licensee agrees that the damages that may be attributed to SVS, LLC is limited
to the dollar amount that Licensee paid for the software.